Whirli Reviews

I am a big fan of Whirli!!!

Why?

First of all, its business model is great. Instead of families buying and storing loads of toys, most of them for short utilisation by the children, Whirli offers an unlimited variety of toys at a small fraction of the price compared with full ownership. Our family is delighted with the service provided.

Second, I came in contact with the owner due to a product that was mistakenly delivered to his warehouse. I went there, met the friendly and diligent staff and spoke to the owner. A well educated and polite individual, who resolved the issue at hand in the most professional and appropriate manner.

Integrity seems to be the key word describing Whili entrepreneurial culture.

Well done Whirli!

The customer service has improved since the new owners have taken over. The toys are in good condition and the website is easy to navigate.

The reason I have taken off 2 stars is because the postage costs are extortionate. To post toys and return them costs around £11. So you don't actually swap toys as often as you would like. It is actually cheaper to purchase toys.

A superb service. Easy to use site that let's me filter the toys by age as appropriate for my daughter. Great that I won't have clutter everywhere as she gets older or bored. The delivery is so easy - they even provide tape and labels. Only issue is a lot of toys are not 'in stock'.

One of the best things we've bought for our little one!

I love Whirli! My daughters are 1 and 4 yrs old. They love playing with the toys when they arrive, and particularly the older one has learnt the concept that to get new toys we need to send the old ones back. It’s great to have the toy that is right for their development and interests and to be constantly updating them as they grow and change. Whirli also have fantastic customer service and are very efficient. Highly recommended. Doing our little bit to reduce waste.

Love Whirli. Lots of quality toys and variety to help children’s learning.

Excellent customer service. I used Whirli in the past, and have continued to use and support their business after the new ownership. Their customer service is excellent and any issue I have ever had, they have gone above and beyond to fix it. I am a loyal customer and truly believe that the people who work there do their best which I really appreciate!

I love that I can return toys, especially if my daughter doesn't end up playing with them, it's a great way to try lots of different toys and not have to worry about long term storage, especially the larger toys that we can return and rent again at a later date.
Postage can get expensive but when you think about the toys you'd end up buying, you still save a lot of money.

Subscribed last minute on the 22nd as a Christmas gift from my mum and they upgraded out delivery so that it arrived the next day in time for Christmas. Really pleased with all the gifts. Some new and some used but all in near immaculate condition. I'd recommend this to friends and family and we're looking forward to using it throughout the year.

Love the idea for reducing waste and keeping my baby entertained. There was an issue setting up my account but this was resolved that evening and my items were dispatched very quickly. They are all clean and in good working order, I’m really happy with the service.

The cost of posting each time you place and return an order is ridiculous on top of the already increased cost of the subscription.

I haven't exchanged the toys in over 3 months due to the extortionate additional costs of £11 something each time for return of toys and postage of new toys.

The costs of postage weren't mentioned at sign up and further the option to sign up to booster which includes postage was pulled after new management.

Purchased a 160 token package for 6 months..only exchanged toys a handful of times due to cost and can't wait for it to end.

Toys from Whirl are always in great condition and very clean. It’s an excellent scheme to reduce waste and also is great in terms of your child’s development. You can change toys as soon as you see them outgrowing something. Only down side is that sometimes they don’t have a toy you would like to rent, however you can email and ask if it can be made available. But overall, brilliant!

The concept is very good and I was looking forward to using it, however the customer service is inexistente…
My plan should give me 160 tokens (tokens is the balance you have to pick your toys) and it only gave me 40… I’ve contacted them using the form in their website and no response. I’ve then tried the email address also listed on their website and nothing. Complete silence. Very unprofessional.

I'm very sad that they've gone into administration as it was a service my toddler and I enjoyed. They've sent emails out telling us what the administrators believe we "owe" to keep our toys, which appears to be a miscalculation based on adminstrators hope to claw in money even when not due. Not clear on them returning money to people whove paid but not recieved toys. If only someone would bail them out and turn the company around as it a great concept and easy to use site.

This company is simply amazing at what they do. After I had issues with toys not getting delivered to me due to courier, they sorted it out with speed and efficiency, ordering me the toys again with express delivery and recalling back the ones that were stuck at some depot place. The toys are great, sending them back and ordering new ones is easy and I cannot fault Whirli's service. They are just brilliant!

I loved Whirli, so did our little one. They’ve now gone into administration and are not handling the situation well. They are limiting communications between the community and not letting people cancel plans etc. A group has been made on Facebook for the community that need support as they have frozen the company run one and deleted the social medias. The community group on Facebook is called “irlihw users”.